Refunds and Returns Policy for PureAromaRoll.com (S.B.G) – Effective Date: 27.01.2024
Thank you for shopping at PureAromaRoll.com. We are committed to ensuring your satisfaction with our products. Please read our Refunds and Returns Policy carefully to understand the terms and conditions.
1. Returns
1.1 Initiation:
- Customers can initiate a return within 30 days of receiving their product.
- To initiate a return, email us at [email protected] with your order number and reason for return.
1.2 Eligibility:
- Products must be unused, in their original packaging, and in the same condition as received.
- Personalized or discounted items are non-returnable.
1.3 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
1.4 Refund Process:
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original payment method.
2. Exchanges
2.1 Product Exchange:
- We only replace items if they are defective or damaged. If you need an exchange, email us at [email protected].
3. Damaged or Defective Products
3.1 Inspection:
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
- Provide clear photos of the product and packaging for our assessment.
3.2 Refund or Replacement:
- We will either issue a refund or send a replacement, depending on the nature of the issue.
4. Contact Information
S.B.G 5781 Rue Beaulieu Email: [email protected]
5. Customer Support
- For any questions or assistance regarding refunds and returns, please contact our customer support team via email.
6. Costs and Fees
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
7. Amendment of Policy
- We reserve the right to amend this policy at any time. Changes will be effective immediately upon posting on the website.
By making a purchase on PureAromaRoll.com, you agree to abide by this Refunds and Returns Policy. If you have any concerns or require further clarification, please reach out to us. Thank you for choosing PureAromaRoll.com.